I travelled to India this year for a business trip purchased a Reliance mobile sim card. I was told that Reliance sim card is prefered by most Indians, but I was astonished to experience the unjustified credit balance deductions from my mobile.
I credited Rs.200 to my mobile through a local vendor who carry out the recharging of credits to various service providers. Next morning I saw that Rs. 60 has been deducted from my account balance for services I had not subscribed;
” Message from RTMSCH – YOUR SUBSCRIPTION TO CRBT SERVICE HAS BEEN RENEWED AT RS.30 FOR PERIOD OF 30 DAYS. TO UNSUBSCRIBE SMS UNSUB 1003 TO 155223 (TOLL FREE ).”
Then the next sms was ;
” FROM RM-58787 – You have successfully subscribed to CricketNews service at Rs.30 for 30 days . To Un-subscribe SMS Unsub 1909 to 155223 ( Toll Free ) “.
Well its a task getting through the agents at the call centre to lodge a complaint but after repeatedly calling the service centre for several days I was able to speak to one customer service agent at the Call centre he assured that all the services will be unsubscribed and they shall credit Rs. 60 to my account.
It’s a matter of shame that my call was all in vain and none of service got cancelled and no money was credited to my account but I was charged once again Rs. 60 the next day for the same services.
After couple of days when I was at the mobile phone credit recharging vendor I was telling him about my horrific experience with the Reliance mobile and he replied me back saying ” This is how they will make profits by unnecessarily debiting the mobile phone credits of their customers and that’s the reason the Reliance group is rich because of cheating the Indian people”.
It’s sad that a company of an international repute is involved in such practices and cheating people in this manner. I would never suggest anyone to use a Reliance sim card and by the way I am still loosing my money on some silly unnecessary subscriptions. hahahahaha